Terms and Conditions

About these terms

These terms apply when you use this website. By using it you agree to them. If you do not agree, please do not use the site.

They are not a tenancy agreement. Renting a home from us is covered by a separate written tenancy agreement that you sign.

Who we are

Stoke Graduate Homes (“we”, “us”, “our”) lets furnished student and graduate homes in Shelton, Stoke-on-Trent. This website is run by us.

You can reach us by email at Stokegraduatehomes@gmail.com or by phone or WhatsApp on 07459 607936.

Using this website

You may use this site for your own personal, non-commercial search for accommodation. You must not:

• use it for anything unlawful, or to send us false or misleading enquiries;
• copy, scrape or resell its content, or try to interfere with how it works;
• try to gain unauthorised access to it or to any system connected to it.

Listings, prices and availability

We take care to keep listings accurate, but homes let quickly and details change.

• Prices are per person, per week, unless a listing says otherwise. What the rent includes, such as bills, is stated on each listing and in your tenancy agreement.
• Photographs show the homes advertised, but furnishings and decoration may have changed since they were taken. Images marked “representative” are for illustration only.
• Room sizes and distances are approximate.
• Availability can change without notice, so please check with us before relying on it.

A listing is an invitation to enquire, not an offer to let. A tenancy exists only once a tenancy agreement has been signed by you and by us. We recommend you view a home before you commit to it.

Enquiries and viewings

Sending an enquiry does not reserve a home or book a viewing. A viewing is confirmed only when we reply to confirm a date and time. We may decline or reschedule a viewing if we need to.

Renting a home through us

The detail is set out in your tenancy agreement and the paperwork we give you before you sign. In general:

• Applicants must be 18 or over. We may ask for identification, proof of student status or income, references and a right to rent check, and may ask for a guarantor.
• To reserve a home while checks take place we may ask for a holding deposit of up to one week’s rent. See Fees and Deposits.
• Your tenancy deposit is protected in a government-approved scheme within 30 days of you paying it, and we will give you the prescribed information about it.
• If a group of friends sign one tenancy together, each person is usually “jointly and severally” liable. That means each of you can be held responsible for the whole rent and for damage, not only your own share.
• Rent and bills are payable as set out in your tenancy agreement.

Tenancies in England are governed by the law of England and Wales, including the Renters’ Rights Act 2025 where it applies, and by the terms of your tenancy agreement.

Our content and photographs

The design, text, logos and listing photographs on this site belong to us or our licensors and are protected by copyright. You may view and share links to pages for personal use, but you may not reproduce them commercially without our written permission.

Some area photographs are published by Geograph contributors under the Creative Commons Attribution-ShareAlike 2.0 licence and are credited beside each image. Those images remain under that licence.

Links to other sites

This site links to services we do not control, such as maps, Rightmove, SpareRoom and the GOV.UK energy certificate register. We are not responsible for their content or practices.

Our responsibility to you

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer.

Subject to that, this website is provided “as is”. We do not promise it will always be available or error-free, and we are not liable for loss that results from relying on information on it without checking with us, or from the site being unavailable.

Privacy, cookies and complaints

How we use your information is explained in our Privacy Policy and Cookie Policy. If something goes wrong, see our Complaints procedure.

Changes

We may change this website and these terms from time to time. The terms in force when you use the site apply to that use.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute, although if you live in Scotland or Northern Ireland you may also bring a claim in your local courts.